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Intelligent document is a general term to describe electronic documents with more functionality than a page designed to emulate paper. Formats include PDF from Adobe, InfoPath from Microsoft and XForms from W3C. Each is based on using XML as a format for data. Intelligent documents are essentially interactive electronic documents. Intelligent documents include forms that change on request, personalized web pages, and personalised presentations. They usually require web access and server software.
Intelligent documents are used to help automate business processes, improve customer service, and reduce costs. Intelligent documents are also being used by marketing firms to target consumers more precisely. Programming marketing documents with customer data helps to improve customer loyalty, increase response rates, reduce marketing costs, and build brand recognition.

With the arrival of intelligent documents a complete new set of solutions have been developed to automate the capture of information out of forms. The Panoptic forms-experts can help in creating electronic forms and intelligent document solutions.

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Enterprise Output Management (EOM) is an Information Technology practice that deals with the organization, formatting, management and distribution of data that is created by enterprise applications like Banking information systems, insurance information systems, ERP (Enterprise Resource Planning Systems), CRM (Customer Relationship Management), retail systems and many others.
Enterprise Output Management has the potential of reducing the cost of traditional printing by using digital output channels like email, fax and portals. This potential is very dependent on the adoption of these channels by the target customer group and is also directly affected by the cost of localized broadband.

ECM has always been about capturing, storing and managing information. But the integrated solution of output management systems with enterprise content management solutions brings the last missing piece in the information livecycle puzzle. Implementing and integrating this last piece is one of the many new technologies in which Panoptic has invested the last years to bring this type of solutions to its customers.

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