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Intelligent document is a general term to describe electronic documents with more functionality than a page designed to emulate paper. Formats include PDF from Adobe, InfoPath from Microsoft and XForms from W3C. Each is based on using XML as a format for data. Intelligent documents are essentially interactive electronic documents. Intelligent documents include forms that change on request, personalized web pages, and personalised presentations. They usually require web access and server software.
Intelligent documents are used to help automate business processes, improve customer service, and reduce costs. Intelligent documents are also being used by marketing firms to target consumers more precisely. Programming marketing documents with customer data helps to improve customer loyalty, increase response rates, reduce marketing costs, and build brand recognition.

With the arrival of intelligent documents a complete new set of solutions have been developed to automate the capture of information out of forms. The Panoptic forms-experts can help in creating electronic forms and intelligent document solutions.

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Managing your data is only part of the story. You also need to distribute information to those that need to use it – in a fast, effective and low-cost way.

We are experts in Enterprise Output Management (EOM). We’ve been involved from the start, developing technology and expertise in this vial field.

“Whilst implementing policies may help with costs it will not deliver the maximum benefit, without also implementing an enterprise output management software package.”
—Troy Stevens

EOM is the range of technologies used to organise, format and deliver information digitally. Methods such as messaging, email, fax, phone and others reduce the time and cost of transmission.

EOM systems can distribute data from systems that create:

• banking information
• insurance information
• financial information
• enterprise resource planning information
• customer relationship management information
• retail information
• other business information

EOM closes the loop of content management and business management applications.

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