panoptic

KM efforts have a long history, to include on-the-job discussions, formal apprenticeship, discussion forums, corporate libraries, professional training and mentoring programs. More recently, with increased use of computers in the second half of the 20th century, specific adaptations of technologies such as knowledge bases, expert systems, knowledge repositories, group decision support systems, intranets and computer supported cooperative work have been introduced to further enhance the such efforts .
In 1999, the term personal knowledge management was introduced which refers to the management of knowledge at the individual level (Wright 2005).
More recently with the advent of the Web 2.0, the concept of knowledge management has evolved towards a vision more based on people participation and emergence. This line of evolution is termed Enterprise 2.0 (McAfee 2006). However, there is still a debate (and discussions even in Wikipedia (Lakhani & McAfee 2007)) whether Enterprise 2.0 is just a fad, or if it brings something new, is the future of knowledge management (Davenport 2008) and is here to stay.

Faced with a shrinking workforce and a growing recession, every organization need more efficient knowledge management tools than what e-mail, file systems and bits of intranet can provide. At Panoptic we have seen that some products with out-of-the-box functionalities for blogs, wikis, RSS feeds, Enterprise Search and Social networking have a strong fundament to build knowledge management solutions for the enterprise.

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Managing your data is only part of the story. You also need to distribute information to those that need to use it – in a fast, effective and low-cost way.

We are experts in Enterprise Output Management (EOM). We’ve been involved from the start, developing technology and expertise in this vial field.

“Whilst implementing policies may help with costs it will not deliver the maximum benefit, without also implementing an enterprise output management software package.”
—Troy Stevens

EOM is the range of technologies used to organise, format and deliver information digitally. Methods such as messaging, email, fax, phone and others reduce the time and cost of transmission.

EOM systems can distribute data from systems that create:

• banking information
• insurance information
• financial information
• enterprise resource planning information
• customer relationship management information
• retail information
• other business information

EOM closes the loop of content management and business management applications.

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You might also like to know about:
Business process managementEnterprise content management
   
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“Companies using BPM-centric customer service solutions report impressive improvements in customer responsiveness and cost metrics.”
— Kate Leggett, Forrester Research

Your business processes are how you meet the wants and needs of your clients.

Your Business Process Management (BPM) applications need to support you in this. They must change and grow as you do. Management of content is now a vital aspect of such applications.

Our process analysts will help you define and select the content management tools which will work with your processes and applications, and which are right for your business.

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You might also like to know about:
Enterprise content managementEnterprise output management
   
Our partners
    

A web content management system (WCMS or Web CMS) is content management system (CMS) software, usually implemented as a Web application, for creating and managing HTML content. It is used to manage and control a large, dynamic collection of Web material (HTML documents and their associated images). A WCMS facilitates content creation, content control, editing, and many essential Web maintenance functions.

From the start on of Panoptic, in 2005, we have been implementing complex web content management solutions for our customers. Managing content for multiple sites, with multiple countries and a large number of contributors can be a challenge sometimes. We have a proven track record of implementing web content management solutions in different types of organizations. We believe that our combined expertise of WCM products, change management, usability and information architecture can make a winning team and can pass every possible hurdle in a project.

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You need to make the most of the content and information that resides in your business. Enterprise Content Management (ECM) is a strategy for doing this.

“Most business applications, regardless of how they are delivered, are almost never used out of the box without some form of customization. This is especially true in enterprise content management solutions.”
— William Y. Chang, Hosame Abu-Amara, Jessica Sanford

We are experts at defining, implementing, managing and supporting effective ECM solutions.

We can help with ECM processes, methods and tools to capture, store and deliver the information in all the various forms where it can be found.

Your information may be documents, emails, forms, XML data, images, databases and much more. Your information can be structured in an easy to manipulate form, or free-form and unstructured.

Get ECM right, and you will see:

• improved productivity
• improved regulatory compliance
• improved customer service
• improved competitive advantage
• reduced costs of operations.

Contact us for a direct dialogue with our experts

    
You might also like to know about:
Business process managementEnterprise output management
   
Our partners